SHIPPING POLICY
Don’t live local to Lancaster County, PA?
No problem. We can ship many of our products. Please note: not all of our products are available for shipping because of their perishable nature. To ensure you are ordering "shippable" items, please us this link: https://thefree-fromkitchen.com/collections/available-nationwide
Orders ship on Wednesdays. Cut off for ordering is Tuesday at 12:00 pm (EST). When ordering, please choose the option that arrives to you in the shortest time for best quality. We are not responsible for shipping delays and do not offer refunds if that is the case.
All bakes will leave our facility frozen. The weather during travel will determine the temperature of the bakes when they arrive at their destination. Please take that into account when choosing shipping. We will do our best to package in a way that preserves freshness. (All our shippable bakes keep well at room temperature for a couple days.) Bakes should be refrigerated or REfrozen immediately upon arrival to you. Instructions will be included in your package.
RETURN POLICY
We do not accept returns of any products, but if you have any questions, concerns or problems with your order, please reach out. We refund disappointment. That means that if you're ever unhappy with your product, let us know and we will refund 100% of your purchase price. Refunds are made within 5 business days.